Delivery Policy.

Please Be Aware:

It is against the law to send oils and aerosol via Royal Mail postal services.

If you wish to purchase oils and aerosol please select “International Parcel (your country)’’

UK please select Interlink or APC.

 

1st Class Recorded Royal Mail

1st class postage with signature required on delivery. Used for larger and more valuable packages that will not fit through your letterbox. Orders usually arrive next working day, although occasionally delays can occur. Tracking information only available after dispatch and on request of the tracking number.


Interlink Express UK Mainland

Up to 48 hour delivery services to anywhere in the UK. Used for all orders consisting of large or bulky packages. Signature required on delivery. Tracking information only available after dispatch and on request of the tracking number.

 

Interlink Express Highlands & Islands

The UK postcode areas that DPD state as offshore, taking 2 working days, are :

- all of Northern Ireland, that is postcodes starting BT.

- all of the Isle of Man, that is postcodes starting IM.

- The Channel Islands GY and JE postcodes.

- Scottish Islands, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3,

- Also some of the Scottish Highlands - postcodes AB31, AB33-38 & AB44-56, FK17-99, G83, IV1-28, IV30-39, KW1-14, PA21-33, PA35-40, PH18-26, PH30-42

- Scilly Isles, TR21.

If you are based in one of the above postcodes the 2-day offshore, Highlands and islands delivery option is the only one open to you.

 

Special Delivery Royal Mail

Used usually only by special request where customer requires it. Subject to extra charge.

 

Royal Mail International Signed For Service

Used for world wide delivery on items under 2kg which conform to Royal Mails maximum volumes policy. Cost estimates will be given to customer before order is accepted. Limited tracking is available.


Interlink Express International

Used for world wide delivery on items over 2kg and parcel is always subject to a volumised weight limit system. This means that large, bulkier items like wheels, frames and cycles may incur higher costs than their weight alone would indicate. Cost estimates will be given to customer before order is accepted. Item can be tracked at most stages.


Part Orders

For orders consisting of multiple items we will post out part of your order if we don't have all of the items requested. This applies to UK orders only. Multiple International orders are subject to different terms. We will always contact the buyer and give availability, delivery and delivery cost options before accepting the order.


Delivery Time

We always endeavour to deliver the item ordered in the quickest possible time. We use a range of delivery and courier companys. These companies offer various guarantees and delivery times. They generally manage to keep their promises on such things, but we are always in their hands once the goods have left our premises. For this reason we never give a 100% guarantee of any particular delivery time and delivery time is NEVER a specific term or condition of your contract with us. In the rare event that a delay occurs in your item being delivered, all the companies we deal with have specific procedures and timescales for investigating lost or delayed parcels. We CANNOT short circuit that procedure and unfortunately you will have to abide by their terms. If you want a replacement item to be sent out before their investigations and procedures are complete, you will have to pay for it as a separate transaction and a refund will be given when the procedures are complete and the original item is declared lost. When you place an order with us, you accept these conditions as part of your contract.


My item has not arrived

If your item(s) does not arrive in the time span suggested via Royal Mail/Fedex or any other Courier, then we will be able to investigate the problem for you. The first step is for you to give us a call on 01582-762947 and we will start the ball rolling.

Royal Mail's procedure for lost items and incorrect deliveries are that we must wait 2 weeks before registering an item as lost. Once the item has been officially declared as lost via Royal Mail we will send a replacement or refund you for the lost item. If Royal Mail have a signature for an item and you have not received it then the same rules will apply while Royal Mail carry out a full investigation.

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