Returns.

  • We will happily refund, give a store credit or exchange any item purchased from Trials Addict
  • We make no charge for returns - there is no restocking fee.
  • We will credit full return postage costs up to £15,where the product is faulty. We will need a receipt as proof of postage cost.
  • Returned goods must be unused and supplied with their original packaging.
  • All returns must have a completed returns form.
  • If the original payment was via PayPal we will credit the PayPal account that the order was placed with.

If you have any questions please contact: sales@trialsaddict.com

What do I do if an item is faulty when it's delivered?

Just complete our returns procedure before sending us back the goods, stating what the fault is.

Once we receive the goods and a completed returns form we can:

  • 1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 3 working days to appear as cleared funds) for the goods and postage.
  • 2. If you requested a replacement we will dispatch the item right away.

If you paid for the order using PayPal, we will refund your paypal account for the postage only and dispatch a replacement.

What do I do if an item fails once it's been used?

All goods supplied by Trials Addict are from official sources and are covered by the normal manufacturers warranty. If an item has failed prematurely please follow our returns procedure, giving us details of the product and fault. All products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.

Just complete our returns procedure before sending us back the goods, stating what the fault is.

Once we receive the goods and completed returns form:

  • 1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 3 working days to appear as cleared funds) for the goods and postage where applicable.
  • 2. If you requested us to despatch a replacement we will send out the requested goods, provided we have them in stock. If you paid for order using PayPal, we will refund your paypal account for the postage only and dispatch a replacement.

Please note: Warranty is not covered for wear and tear products such as:

  • Chains
  • Tyres
  • Inner tubes
  • Freewheels
  • etc

And does not cover misuse and abuse or poor bike maintenance.

Please email us for details if unsure.

What do I do if I have ordered the wrong item?

If you have for some reason managed to order the wrong item or it/they are not compatiable when your order arrives, we will be happy to offer a store credit for the items purchased.

We sadly can not offer a refund or a store credit on postage or if the items has been fitted or has been damged.

If you have any questions please contact: sales@trialsaddict.com

Who pays the postage on returned Items?

If you return something due to it being unsuitable or not fitting correctly, you will need to pay the postage costs to return it to us.

If you return something due to it being faulty we refund up to £15 carriage. If your return exceeds this amount you will have to pay the excess.

We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

How quickly will Trials Addict process the return?

We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do them all but your return will be dealt with as soon as possible.

Please note: Some products will take longer than others due to some of our suppliers being overseas.

What happens if Trials Addict are out of stock of the replacement item?

If you paid for the order using PayPal:

  • We will refund your paypal account for the postage only and dispatch a replacement when it comes into stock.
  • Or refund the full amount.
How do I know if Trials Addict has processed my return?

You will recieve an email from sales@trialsaddict.com confirming that your return has been recieved and being processed.

International Returns

Customers outside of the UK must follow the instructions below along with our standard returns procedure.

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS - FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

Returning goods on which duty has been paid

If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.

Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.

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